If you're frustrated, out of patience, ready to cry, scream or throw something across the room because you can't figure out how to complete a task, even though everyone online says it's easy, this service is for you.
You'd be surprised how often a problem can be solved over the phone, but for those tricky situations where I need to see what you're seeing or show you how to do something, I am happy to share a desktop online or sit down with you in person at no extra cost.
Questions I've answered recently include:
I've also shown people:
Your cost will always be between $15 and $60
All Ask-the-Expert services are offered at a rate of $1 per minute with a 15-minute minimum and a 60-minute maximum.
That's more than 50% off my standard hourly rate!
If your problem will take more than an hour you will be offered a project price based on my estimate of how long it will take to get you up and running.
Need a regular on-call fixer?
I also take a very limited number of clients on a monthly retainer. The cost is $125 a month which includes 2 hours of maintenance. Everything over two hours is billed in 15-minute increments at a discounted rate of $60/hour.
I've had people tell me they've wasted an entire week only to have me fix their problem in a few mouse clicks. Why put yourself through that? Not only are you causing yourself needless stress, YOU ARE COSTING YOURSELF MONEY!!!
I understand not everybody has the budget to hire a professional to build a custom website, set up their monthly newsletter or create a flyer template, but it doesn't mean you have to go it completely alone.
The next time your DIY approach makes you feel like stomping on your laptop give me a call. Chances are good I can either help you fix your problem quickly or point you in the direction of a better, budget-friendly solution. (HINT: MailChimp is not the best choice for a DIY'er with no code or design skills, but I've got a free alternative that is!)
For more information about Ask the Expert I can be reached at firstname.lastname@example.org by email
1. Google Hangouts and Skype are my preferred tools for online screen sharing. I usually meet clients at Aroma Joe's Coffee or Starbucks in Manchester.
2. Project prices vary depending on the scope and nature of the project.